Maintenance during your tenancy
If you have any maintenance issues during your tenancy, please report this to us as soon as possible (managed properties only). We have a full list of trusted contractors on our books who have all worked for us for a number of years and hold their own insurance liability cover. They understand how we work and are more than happy with your permission to collect keys form our office when you cannot be home to meet them.
Have you a maintenance issue with your home? Simply take a photo or video and log the issue now via email direct to our full-time dedicated maintenance team Email maintenance team firstname.lastname@example.org
By law all Landlords and agents have to register and log all deposits with an approved third party. We use Deposit Protection for all of our managed properties deposits.
Having a guarantor maybe required if your application is not strong enough this could be for a number of reasons including your affordability does not reach an ideal level, you work part time, it is your first time renting, bad credit score or you are a student. A guarantor is normally a parent or close relative.
The guarantor will sign a contract that legally promises to pay the rent and possibly fulfil the tenant’s other obligations under the tenancy if the tenant fails to do so. It is an agreement between the guarantor and the landlord, regulated by the general principles of contract law. The express terms of the guarantee agreement are binding on the guarantor, so it is crucial to read and understand it before signing.
The guarantor does not become a party to the tenancy agreement between the landlord and the tenant (ie s/he is not a tenant), but if the tenant fails to pay the rent and/or causes damage to the property, the landlord can seek to recover payments from the guarantor. A guarantor is a guarantor for the full tenancy not just a specific tenant on the lease.
Reminders before vacating out managed properties
Your notice must be made in writing by letter or email before the rental payment date
We will acknowledge your notice by email or letter. If you do not receive this reply, please be aware we may not have received your notice and you may have to wait until the following month to re submit your notice.
Cleaning your property at the end of tenancy is crucial to you receiving your deposit refund. You need to return the property in the same if not better condition as you received it at the start of tenancy. We can of course take into consideration normal wear and tear for long tenancies.
Cleaning checklist before leaving;
- Wipe, dust and polish all surfaces in all rooms.
- Please make sure all cobwebs and signs of dirt, grease or dust is removed.
- Hoover all floors.
- Wash all hard and laminate flooring
- Remove limescale and mildew from bathrooms
- Clean all bathroom surfaces, including the sink, bath, toilet, shower tray, shower screen, floor and windows. Don’t forget to clean out the shower plug and extractor fan.
- Clean all surfaces in the kitchen including all appliances and inside the cupboards. The oven is normally the area of most cleaning needed. Please make sure you make a start on this appliance at least a few days before you vacate the property. Don’t forget to clean the extractor fan filter.
- Clean all windows inside and out. It is likely you have a professional window cleaner for the exterior windows.
- If you have outside areas, please make sure these are left clean and tidy. All grass areas must be cut, flower beds and other areas weeded and all shrubs etc must be tidy and not overgrown. All paths, driveways, steps and patios must be swept and weeded and washed down where possible.
Failure to do the above will incur costs, if you would like to see a full list of professional cleaning costs please notify the office.
Application process explained
- You must view the property
- Fill in application forms (they can be collected from our accompanied viewer, office or downloaded from our website)
- Submit your forms to our office.
- At this stage you will be assigned to a lettings negotiator, this team member will help you through the application process and will be your first point of contact for all enquiries.
- Correctly filled out forms along with your first week's rent secures your application.
- We will also require a copy of photographic ID.
- The landlord will be notified about the application and we will discuss your application and details with them.
- Ultimately it is the landlord’s decision at this point whether they go ahead with the application. If the landlord declines this application at this stage (i.e. before credit checks and references are requested) your month’s rent etc is refundable.
- Once the application has been accepted, we will carry out an online credit check, and email request your employers’ reference. Where possible we would like a previous landlord or agent’s reference also. Please remember the more references we can obtain the stronger the application.
- During this process we can discuss a moving in date with you.
- Once all references and credit checks are obtained and we are satisfied, we can prepare the tenancy agreements and moving in documents for you.
- We will then arrange a convenient day and time for you to come into our office to go through the agreement and moving in documents. At this appointment you will receive a copy of your tenancy agreement, copy of a schedule of conditions, inventory, information about where your deposit is logged, receipts for rent and deposit paid. Finally, we will give you your keys.
Download application forms
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